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STORE POLICY

Customer Care

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We at Stefano R. strive to build long lasting relationships with our customers, ensuring that your shopping experience is smooth, easy, and luxurious. 

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If you have any questions or queries, please contact us via email at info@stefano-r.com and we will do our absolute best to help with anything you might need. â€‹

Wholesale Inquiries

Privacy & Safety

For any wholesale inquiries, please email us at - info@stefano-r.com

 

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Our user’s privacy is of the highest importance to us. Any and all personal information you share on this website is securely stored and protected for your safety. We use third-party banking (Paystack) to verify payment and safely store your banking details.

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Terms & Conditions

By using this website (www.stefano-r.com) and purchasing out products, you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding with any transaction. 

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1. These Terms and Conditions apply to all visitors, users, and others who access or use the site. By using the site or placing an order, you automatically agree to these terms. 

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2. Products

We strive to display products as accurately as possible, however please note that some colours and appearances may vary slightly in person due to monitor settings and lighting. All products are subject to availability. 

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3. Pricing & Payment

All prices are listed in ZAR. We reserve the right to change the prices at any time. Payment must be made in full at checkout (until such time when we have a lay-by option in place) via approved payment methods (PayStack) 

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4. Order Process

After placing your order, you will receive an order confirmation email. This email is not an acceptance of the order - we reserve the right to cancel or refuse any order due to errors, lack of stock, or other legitimate reasons. 

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5. Shipping & Delivery 

We have two shipping options available - standard shipping (5-7 business days), and express shipping (3-5 business days). We also offer free shipping on orders over R3000. Delivery times may vary depending on your location and courier service. We are not liable for delays once the parcel has been handed over to the courier company.

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6. Returns & Exchanges 

Please note, while we adjust to the demands of our new online store, we will not be offering refunds for goods purchased online. However, if you are dissatisfied with your purchase, and you are eligible for an exchange of goods, we will arrange for the item to be returned to us, and we will issue you a voucher to the amount of your original purchase. To be eligible for a return/exchange, the item must be unused and in it's original condition, and must be returned within 15 days of purchase. 

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7. Cancellations 

Orders cannot be cancelled once they have been dispatched. If you need to cancel your order before shipping, please contact us immediately. 

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8. Limitation of Liability

Stefano R. is not liable for any indirect or consequential damages related to the use of our products or website. 

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9. Change of Terms

We reserve the right to modify these Terms at any time. Continued use of this site after changes means you accept the revised terms. 

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10. Contact Information

If you have any questions regarding these Terms, you may contact us at:

info@stefano-r.com

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